useful information
are your products safe for sensitive skin?
yes, we offer a wide range of products formulated specifically for sensitive skin. look for labels such as "hypoallergenic", "fragrance-free", and "dermatologist-tested". always patch test new products before full application.
what is the best way to layer skincare products?
a general rule of thumb is to apply products from thinnest to thickest consistency: cleanse, tone, apply serums, and then moisturize. finish with sunscreen in the morning.
how long does shipping take?
as we source directly from brands in Korea, standard shipping typically takes 8-12 business days. we are also in the process of establishing a UK hub and will be able to offer express delivery options soon.
what is your return policy?
we accept returns and exchanges within 14 days of purchase, provided the items are unused and in their original packaging.
can I change or cancel my order after it’s been placed?
orders are processed quickly, but we may be able to change or cancel your order if you contact us immediately after placing it. please reach out to our customer service team for assistance.
is my payment information secure?
yes, we use advanced encryption technologies to protect your payment information. our checkout process is secured by SSL to ensure your data is safe.
what should I do if my order arrives damaged?
we’re sorry to hear that! please take a photo of the damaged item and contact our customer service team within 48 hours of delivery. we’ll arrange for the damaged product to be returned and replaced free of charge.
how long does the return process take?
once we receive your return, it typically takes 7-10 business days to process. you’ll receive an email notification once your refund has been issued.
what are the benefits of subscribing to your newsletter?
by subscribing to our newsletter, you’ll be the first to know about new arrivals, exclusive offers, and special promotions. you’ll also receive skincare tips and trends straight to your inbox.