delivery information
order processing:
- at seoul touch, we take pride in offering only 100% authentic k-beauty products by working directly with the most trusted brands in korea. because of this special partnership, your items are shipped straight from korea to ensure freshness and quality. as a result, standard shipping takes 8-12 business days, allowing us to deliver the best products right to your doorstep, directly from the source!
- we’ll get your order packed and on its way within 1-2 business days.
shipping options:
- standard shipping (UK): free for orders over £50; and just £5 for smaller orders. expect your goodies in 8-12 business days.
- express shipping (UK): need it quicker? we are currently setting up our UK hub and will be able to offer express shipping options soon.
shipping outside the UK:
- right now, we only ship within the UK, but we're working hard to offer international shipping. stay tuned!
delivery issues:
- if something’s not right with your delivery, just reach out to us—we’re here to help sort it out quickly.
returns & exchanges
return policy:
- eligibility: not happy with your purchase? no worries—return it within 30 days. just make sure it’s unused and in its original packaging.
- exclusions: sorry, we can’t accept returns on sale items, gift cards, or opened products.
how to return:
- drop us a message to start your return.
- we’ll send you a return label via email.
- pack it up and send it back our way.
refunds:
- we’ll process your refund within 7-10 business days once we receive your return. simple and easy!
exchanges:
- need a different item? let us know, and we’ll arrange an exchange. if your preferred item is out of stock, you can choose a refund or another product.
damaged items:
- oh no! if something arrives damaged, tell us within 48 hours, and we’ll send you a replacement or refund, no hassle.
need help? just complete our contact form and we will get back to you as soon as possible. we’re here to help with anything you need!